Guest Services Representative / Relief Night Audit

A Guest Services Representative / Relief Night Audit is the Wickaninnish Inn’s version of a Front Desk Agent, and then some.  The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay.  The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience.  The Guest Services Representative/Relief Night Audit will work on a rotational basis to keep skills fresh, and to cover vacation time.

*Take and process reservation calls
*Offer recommendations to local suppliers, transportation and F&B   
*Greet guests as they arrive, assisting with luggage
*Check In and Check Out guests
*Room guests; personally give property tour and bring them to their room
*Deliver amenities (fruit plates, room deliveries etc.)
*POS balancing, final balancing of departments
*Email and written correspondence
*Customer Service

Job Requirements:
*Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
*Must be willing to be part of a world-class Front Office team
*Aptitude for attention to detail
*Minimum 2 years experience in the Service Industry or 1 years of experience in a high-end luxury facility is necessary
*Previous Reservations experience is an asset
*A professional and groomed appearance is required
*Excellent interpersonal and communication skills, both written and verbal are needed
*Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
*Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
*Must enjoy working evenings, weekends, and overnight shifts
*Valid Class 5 Driver's License, with the ability to apply for a Class 4
*Ability to commit for 12 - 18 months

$15/hr GSR, $17/hr Night Audit + Financial commitment incentive

To apply for this career opportunity, please send your resume with letter of intent to jobs [at] (subject: (jobs)

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media.  Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.


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