Restaurant Reservations Host

​​Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

Objectives:

  • Lead by example and be a pro-active member of The Pointe Restaurant Team.
  • Managing detailed restaurant reservations via the Inn's Property Management System, email, and over the phone
  • Floor management including server/table section assignment to ensure a smooth pace of service
  • Welcoming and seating guests
  • Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
  • Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary
  • Assisting service team when necessary
  • Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times
  • Ensuring menus are always up to date and presentable
  • Various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce
  • Perform quality assurance checks and address guest comments and complaints
  • Some duties may change due to COVID-19 regulations/standards

Requirements:

  • Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards and be constantly challenged to grow within the restaurant team
  • Previous fine dining or host/hostess experience required
  • A professional attitude and an appreciation for detail
  • A passion for guest service, appreciation of food & beverages and desire for continual education.
  • Ability to lift and carry up to 25 lbs/11.3 kgs
  • Professional and positive attitude in every aspect of the position
  • Consistent punctuality and dedication
  • A calm, polite and composed demeanor
  • Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset
  • A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
  • Valid Serving It Right Certification
  • Ability to maintain all COVID-19 operating regulations/standards
  • A mutual understanding of your employment duration will be determined during your interview
  • As a term of employment, all employees must be fully vaccinated against COVID-19. Proof of vaccination is required.


How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.


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