As a Housekeeping Team Leader you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn
• Lead by example and be a pro-active member of the Wickaninnish Inn Housekeeping Team, and consistently demonstrate a positive and team-building approach
• In the absence of the Housekeeping Manger or Supervisor/s, be the contact person for all staff or guests who may be requiring immediate assistance, and follow up with the Housekeeping Manager or Supervisor as necessary

• Be involved in the creation, implementation and maintenance of all Housekeeping training materials, as well as periodically review, develop, implement, and maintain training program including documents, procedures and processes
• Plan and lead Annual Refresher Training for all frontline positions in the Housekeeping Department, including Safety, WHMIS, and other training as required

• Assist the Housekeeping Leadership Team, as they are responsible and accountable for the actions of all Housekeeping team members. Work as a “leader” assisting the team as they strive to meet or exceed guest expectations
• Participate in the creation, implementation and maintenance of systems designed to organize and control the efficient flow of guests, staff and supplies through the Housekeeping Department
• Be responsible for the overall cleanliness and physical condition of the Housekeeping Department and storage areas, when on duty
• Complete all assigned administrative responsibilities required to maintain the smooth operation of the Housekeeping Department
• Keep the Inn guests and staff safe and free from harm
• Assist the Housekeeping Manager and Supervisor/s with selected Human Resources functions within the Housekeeping Team

Our ideal candidate:

• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish team members
• Must possess the desire and willingness to assist in leading a world-class Housekeeping team
• Previous housekeeping experience is required
• Minimum 1-year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of front-line experience in a high-end luxury facility is highly preferred
• Familiarity with guestroom technology such as Apple products, Bluetooth, Smart Tv’s, etc.
• Familiarity and desire to learn about standard operating procedures, performance coaching, team-building and motivation, scheduling and cost management
• WHMIS certification or willingness to obtain
• Good interpersonal, verbal and written communication skills are needed
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
• Working knowledge of Maestro, File Maker Pro, Microsoft Word & Excel are assets.
• Must enjoy shift work and be able to work evenings, weekends and holidays
• Good Human Resources skills are required
• Ability to make a commitment of 2 years to the position

How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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