Reservations Supervisor

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.The Reservations Supervisor's responsibilities include: overseeing the reservations team by guiding and supporting them, telephone sales, system entry of reservations, monitoring of overall room inventory, ongoing checks for accuracy and yield management recommendations, training of new staff, and participating in the creation of top line budget. The Reservations Supervisor is the primary contact for Wholesalers, including managing contracts, invoicing and booking of reservations, in addition to managing the online booking systems. In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required. The Reservations Supervisor at the Wickaninnish Inn will also be expected to assist on the Guest Reception desk in the capacity of a Front Office Supervisor whenever necessary. Some duties may change due to COVID-19 operating regulations/standards.


  • Superior communication skills, both verbal and written
  • A calm and capable demeanour
  • Proven sound judgement and proactive and creative problem solving skills
  • A strong aptitude for attention to detail
  • The ability to manage a large workload and multi task in a high pressure environment
  • Exemplary customer service skills
  • Strong organizational and time management skills
  • A professionally groomed appearance
  • A positive and pro-active attitude, ability to work independently as well as part of a team
  • Ability to train, develop and motivate new Front Office team members
  • Previous Reservations or Group Coordinator experience
  • Previous Supervisory/Management experience an asset
  • Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
  • A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
  • Ability to maintain all COVID-19 operating regulations/standards
  • Ability to make a commitment of 24 months to this position

How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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