Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.

As a Reservations Supervisor you will:

• Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
• Serve as the primary contact for wholesalers, including managing contracts and invoicing
• Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
• Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
• Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
• Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary

Our ideal candidate:

Will embody the West Coast culture while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
• Superior communication skills, both verbal and written, and a calm and capable demeanour
• Proven sound judgement and proactive and creative problem solving skills
• A strong aptitude for attention to detail
• Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment
• A professionally groomed appearance
• A positive and pro-active attitude
• Previous Reservations or Group Coordinator experience
• Previous Supervisory/Management experience an asset
• Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
• A valid Class 5 Driver’s License or equivalent

An employment duration commitment will be required.