Reservations Agent

​​Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.

Financial Commitment Incentive available.

Objectives:

  • Take and process reservation calls
  • Monitoring and responding to all email inquiries
  • Manage the day to day flow of online bookings
  • Group rooming list entry
  • Ongoing checks for accuracy and guest confirmations
  • Clerical duties such as maintenance of reservations files and day to day operational paperwork are required
  • Daily administration tasks such as filing and faxing
  • This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary
  • Some Concierge related tasks
  • Some duties of this position may change due to COVID-19 operating regulations/standards

Requirements:

  • Exemplary guest service skills and demonstrated willingness to exceed guest expectations
  • Superior communication skills
  • A calm and capable demeanor
  • Strong organizational skills, attention to detail, ability to multi-task in a high pressure environment, and creative problem solving skills are necessary
  • A professionally groomed appearance
  • A positive and pro-active attitude
  • Minimum 2 years experience in the Service Industry or 1 year of experience in a high-end luxury facility is necessary
  • Previous Reservations or Guest Service experience
  • A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
  • Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
  • A mutual understanding of your employment duration will be determined during your interview
  • Ability to maintain all COVID-19 operating regulations/standards


How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.


Apply Now