The Reservations Agent/Elopement Coordinator position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of elopement packages taken through the Front Office/Reservations. The Reservation Agent/Elopement Coordinator will be responsible for creating Elopement Resumes on a weekly basis. Hours of work, as well as work days will vary.

Objectives:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards
• Monitoring and responding to all e-mail inquiries
• System entry of reservations
• Ongoing checks for accuracy and guest confirmations
• Be responsible for the management and booking of Elopement over the phone, by email, and through online platforms
• Organizing all elements of the Elopement Package consisting of 2 - 12 guests
• On-site contact for elopement guests when on shift
• Coordination of and point of contact for all outside suppliers required for such weddings, i.e. flowers, photographer, etc. for elopements along with outfitters and other suppliers
• Coordination and liaison between all internal departments to ensure all details of the Elopement are taken care of and communicated efficiently
• Prepare weekly resumes to share with the senior management team
• In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required
• This position will also be expected to assist on the Guest Reception desk in a limited capacity of a Guest Service Representative whenever necessary.
• Weekend shifts will be required
• Some duties of this position may change due to COVID-19 operating regulations/standards

Requirements:

• Previous Front Office/Guest Service experience required
• Knowledge of local area, recreation, and various event suppliers an asset
• Working knowledge of Maestro, Microsoft Word and Excel are assets
• Superior communication skills
• Attention to detail and “sweat the small stuff” attitude
• A calm and capable demeanor
• Exemplary guest service skills
• A professionally groomed appearance
• A positive and pro-active approach
• A desire to contribute positive and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
• A mutual understanding of your employment duration will be determined during your interview
• Ability to maintain all COVID-19 operating regulations/standards
• Must be legally authorized to work in Canada

How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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