Guest Service Representative

Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.
Financial Commitment Incentive available.

Objectives:

  • Take and process reservation calls
  • Welcome guests, check in and check out guests
  • Guest Orientation
  • Deliver amenities (fruit plates, room deliveries etc.)
  • Answer enquiries regarding the Inn’s services and registration by telephone, email and written correspondence, and in person
  • Guest Service and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options
  • Some duties may change due to COVID-19 operating regulations/standards

Requirements:

  • Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
  • Must be willing to be part of a world-class Front Office team
  • Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years’ experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary
  • Previous Reservations experience is an asset
  • A professional and groomed appearance is required
  • Excellent interpersonal and communication skills, both written and verbal are needed
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
  • Must enjoy working evenings and weekends
  • Valid Class 5 Driver's License
  • Ability to maintain all COVID-19 operating regulations/standards
  • A mutual understanding of your employment duration will be determined during your interview

Financial Commitment Incentive available.



How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.


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