Objectives:

• Take and process reservation calls
• Welcome guests, check in and check out guests
• Guest Orientation
• Deliver amenities (fruit plates, room deliveries etc.)
• Answer enquiries regarding the Inn’s services and registration by telephone, email and written correspondence, and in person
• Guest Service and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options
• Some duties may change due to COVID-19 operating regulations/standards

Requirements:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
• Must be willing to be part of a world-class Front Office team
• Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years’ experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary
• Previous Reservations experience is an asset
• A professional and groomed appearance is required
• Excellent interpersonal and communication skills, both written and verbal are needed
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
• Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
• Must enjoy working evenings and weekends
• Valid Class 5 Driver's License
• Ability to maintain all COVID-19 operating regulations/standards
• A mutual understanding of your employment duration will be determined during your interview

Financial Commitment Incentive available.