​​Join our Front Office Team as a Concierge, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The position of Concierge will be an hourly entry-level position reporting to the Chef Concierge.

As a Concierge you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards.
• Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn.
• Responsible for day-to-day guest requests regarding travel arrangements to and from Tofino, recreation trips, recommendations of local activities/dining options, and the like.
• Booking of Recreation trips.
• Transportation arrangements.
• Assist with special occasion bookings (Wedding proposals etc.)
• Local recommendations.
• Email and written correspondence.
• Clerical duties such as maintenance of reservation files and day to day operational paperwork are required.
• This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative whenever necessary.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Face-To-Face customer service experience in a guest-oriented role.
• Hotel or Resort experience an asset.
• Excellent interpersonal and communication skills, both written and verbal.
• Familiarity with services and activities offered in Tofino, Ucluelet and Vancouver Island.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to transfer luggage from vehicle trunks to bell carts, ranging up to 40lbs.
• A professional and groomed appearance, calm and capable demeanour.
• Attention to detail and ability to multitask.
• Substantial prior experience in a Guest Service role is necessary.
• Working knowledge of Maestro, Word and Excel is an asset.
• The flexibility and availability to work evenings and weekends.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.