Join our IT Team as an IT Support Specialist, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

We are seeking a dedicated and knowledgeable IT Support Specialist to join our team on a full-time basis. The IT Support Specialist will be responsible for providing technical support to staff and guests, ensuring the smooth operation of all IT systems, and assisting the IT Manager with various tasks and projects.

As an IT Support Specialist, you will:

• Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, Forbes, AAA standards and Wickaninnish Inn service philosophies are followed.
• Provide timely and effective technical support to staff and guests, addressing issues related to hardware, software, networks and other IT systems.
• Troubleshoot and resolve IT problems promptly, ensuring minimal disruption to operations.
• Assist with the maintenance and updating of the resort’s IT systems, including computers, servers, and network equipment.
• Perform routine system checks and preventative maintenance to ensure optimal performance.
• Assist staff with the setup and use of IT equipment and software applications.
• Provide training and guidance to staff on best practices for using IT systems securely and efficiently.
• Log and track IT incidents and requests using the resort’s helpdesk system.
• Escalate complex issues to the IT Manager or external service providers as necessary.
• Assist in managing IT inventory, including hardware, software, and licenses.
• Ensure that all IT equipment is properly accounted for and maintained.
• Maintain accurate records of IT incidents, resolutions, and system configurations.
• Assist in developing and updating IT standards, procedures, and user guides.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
• An Associate’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• A Minimum of 2 years of experience in an IT support role, preferably in the hospitality industry.
• A Strong knowledge of computer hardware, software, networking and cybersecurity concepts.
• Knowledge of programming languages like HTML, CSS, JavaScript, PHP, SQL, and experience with the Laravel framework and LAMP (an asset).
• Knowledge of Fortinet Firewalls, VPNs and Cisco switching technologies.
• Experience with virtualization technologies including Linux KVM.
• Strong knowledge of Microsoft Active Directory and Microsoft 365 hybrid environments.
• Excellent troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• The Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $24.00 per hour

How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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